1. INTRODUCTION

This document (together with all documents referred to herein) sets out the terms and conditions governing your use of this website (www.ergodinamica.com) and your purchase of products from this website (the ‘Terms’). Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy (together, the ‘Privacy Policy’) carefully before using this website.

By using this website or placing an order through this website you agree to be bound by these Terms and Conditions and our Data Protection Policy, so if you do not agree to all of the Terms and Conditions and the Data Protection Policy, you must not use this website.

If you have any questions regarding the Terms and Conditions or the Data Protection Policy, you can contact us through our contact channels.

The contract may be concluded, at your option, in any of the languages in which the Conditions are available on this website.

2. OUR DETAILS

The sale of articles through this website is carried out under the name ERGODINAMICA by Centro Ergodinámica, S.L., a Spanish company with registered office at Paseo de la Bonanova 88, 08017 BARCELONA (BARCELONA), registered in the Mercantile Register of xxxxxx, Volume XXX, Section XXX, Folio XXX, Page XXX, inscription X and Tax Identification Number B 62174636 with telephone 900 208 040 and e-mail address info@ergodinamica.com

 

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The personal information or data that you provide about yourself will be processed in accordance with the provisions of the Data Protection Policies. By using this website you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.

4. USE OF OUR WEBSITE

By using this website and placing orders through this website you agree to:

a)  Use this website only to make legally valid enquiries or orders.

b)  Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.

c)  Provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Policy).

d)  If you do not provide us with all the information we require, we will not be able to process your order.

e)  By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. AVAILABILITY OF THE SERVICE

The items offered on this website are only available for delivery to Spain or Europe.

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online checkout procedure and click on ‘Checkout’. You will then receive an e-mail acknowledging receipt of your order (the ‘Order Confirmation’). We will also inform you by e-mail that the product is being shipped (the ‘Shipping Confirmation’).

7. TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that an error has been made when entering your personal data during your order, you may correct errors related to the personal data provided during the purchase process by contacting customer service by telephone on 900 20 80 40, or by e-mail at info@ergodinamica.com, as well as exercising your right to rectification as set out in our Privacy Policy at protecciondedatos@ergodinamica.com.

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly.

This website also provides details of all the items you have added to your basket during the checkout process, so that you can modify your order details before making payment.

If you detect an error in your order after the payment process has been completed, you should immediately contact our customer service department at the above telephone number or e-mail address to rectify the error.

8. AVAILABILITY OF PRODUCTS

All orders are subject to product availability. If there are difficulties in the supply of products or if items are out of stock, we will refund any amount you may have paid.

9. DELIVERY

Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website according to the shipping method selected and, in any case, within a maximum period of 20 days from the date of the Order Confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. Please note, however, that we do not deliver to your home on Saturdays or Sundays.

For the purposes of these Conditions, ‘delivery’ or the order shall be deemed to have taken place or to have been ‘delivered’ at the moment when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

10. FAILURE TO DELIVER

If we are unable to deliver your order, we will try to find a safe place to leave it. If we are unable to find a safe place, your order will be returned to our office. We will also leave you a note explaining where your order is and how to arrange for it to be re-delivered to you. If you will not be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a consequence of the termination of the contract, we will refund to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 days from the date on which we consider the contract to be terminated. Please note that carriage arising from the termination may incur additional costs and we shall be entitled to charge you for these costs.